TOPIC: FAQ and Privacy Policy
Q. Where does your data come from?
The data comes from many different sources such as real estate transactions, telephone subscriber listings, and self reported data, just to name a few. All of this data is updated constantly. Before listings are put into this database, it must be confirmed by 3 different sources – to ensure the information is accurate and up-to-date.
Q. When do my credits expire?
Credits are good for 12 months. If you purchase additional credits prior to using the credits in your account, the expiration for all credits will be 12 months from the most recent purchase date.
Q. I don’t get any matches when I enter my search information. What am I doing wrong?
Searches have to match on every piece of information entered on the search screen. Try expanding the selected geography, or making your demographic selections less restrictive.
Q. Why are portions of the house number and phone number concealed?
The last 2-digits of the house number and phone number are concealed for security reasons. The full information will appear when you export the records.
Q. Why are some records showing only partial information?
Information is compiled from a variety of sources and we include as much information as we can. Not all information is available for every record.
Privacy Policy
Cole Information Services is committed to the security of the information used to create our products. We support the privacy of consumers through appropriate, responsible use of information-based products.
- We provide services based on information.
- We evaluate each product and service to assure balance between consumers’ privacy expectations and the economic benefit to consumers and clients
- We acquire information from reputable sources and take reasonable precautions to ensure and maintain the accuracy of that information
- We comply with all laws and applicable self-regulatory guidelines
You can opt out of targeted advertising
If you wish, you can choose not to receive most targeted advertising by opting out. Opting out will not eliminate all targeted advertising, but it will eliminate most catalogs, pre-approved bank and retail credit offers, and other invitation-only offers you may like to receive.
Responsible marketing companies respect your choice to not receive direct mail advertising. DMA members, as a condition of membership, are required to suppress the names and addresses of individuals who have notified the DMA that they do not want to receive advertising by mail.
If you would like to opt out of direct mail advertising, send your complete name and address to:
DMA Mail Preference Service
P.O. Box 643
Carmel, NY 10512
If you would like to opt out of telemarketing calls, send your complete name, address and telephone number to:
DMA Telephone Preference Service
P.O. Box 1559
Carmel, NY 10512
Or call FTC Do Not Call Registry at 800-382-1222 https://www.donotcall.gov/register/Reg.aspx
